Terms and conditions

for rental of Chalets and Annexes

1. Definitions

In addition to the definitions found in the Booking Confirmation and elsewhere in this document, the following definitions shall apply:

"MTP" means Mosetertoppen Panorama AS as owner and/or lessor.

Booking Guest” means the person or company named on the booking confirmation as Booking Guest and who is responsible as tenant during the Rental Period.

Property Guests” means the Booking Guest and any other guests staying at the Property during the Rental Period.

Rental Agreement” means the combined terms and conditions following from the Booking Confirmation and these terms & conditions.

2. Payments

2.1. For bookings made more than 6 weeks prior to arrival date, a non-refundable advance payment corresponding to 25% of the total order amount must be paid to MTP no later than the dates stated in the booking confirmation ("The Advance Payment").

2.2. The remaining part of the total order amount is due six weeks prior to arrival date ("The Balance Payment").

2.3. For bookings made less than six weeks prior to arrival date, the Total order amount must be paid to MTP no later than the dates stated in the confirmation ("The Total Order Amount”). The Total Order Amount have to be paid in full before information about check-in can be handed out to the guest on arrival.

2.4. If the Booking Guest does not pay on time, on due date, the booking will be canceled. This applies to both the Advance Payment and the Balance Payment. If the Booking Guest does not pay on time, this is considered a cancellation and the cancellation policy applies.

3. Cabin Check-in and Check-out

3.1. The cabin or cabins booked (the "Property") will be available for check in from 5 p.m. (17.00 hours) on the first day of the rental period, unless otherwise agreed.

3.2. The Property shall be vacated no later than 12.00 (noon) on the last day of the rental period, unless otherwise agreed. If the check-out is NOT carried out at the agreed time, the Booking Guest will be charged a fee (based on the size of the accommodation unit) of between NOK 200 and 2,500 per started hour.

4. Code of conduct and house rules

4.1. Between 11 p.m. (23.00 hours) and 07.30 a.m it must be quiet and calm in and around the Rental Property, and the Property guests must, in addition to this time, also keep a low noise level for the sake of other guests. The Booking Guest is fully responsible for any damage that may occur in and near the Property and its fixtures, furnishings or household equipment during the rental period.

4.2. Inventory, kitchen equipment, towels and/or bed sheets shall not be removed from the Property and prior to check-out all kitchen equipment, furniture, and inventory shall be placed as it was upon check-in. MTP is asking that the Property Guests avoid moving furniture and equipment between rooms and / or between Rental Objects. If this happens, this MUST be returned to where it was upon arrival at the Property, before check-out.

If equipment has been moved (everything from kitchen equipment to chairs, mattresses, etc.) and this has not been moved back upon departure, this can be considered removed / lost and the cost of replacement may be issued. In addition, the costs of time spent, for MTP to replace or move the items back can be added to the bill.

4.3. WIFI / wireless Internet is available, and free of charge, on MTP`s Properties. MTP does not guarantee the quality or capacity of the network. If the Property Guest uses the Internet, the conditions for use are accepted. When using the Internet on MTP`s Properties, the traffic can be monitored and it is strictly forbidden to facilitate spam, engage in piracy, violate third parties or download illegal material, and if this is discovered, this will be reported and the Booking Guest is responsible for any process this may cause. The settings on the router (WIFI) and TVs should not be changed. Passwords on all networks is "utleiehytte" (in small letters)

4.4. The Property Guests shall not place any hot pans or casseroles on the dining tables, bed side tables, dress drawers or other furniture, without the use of protective mats.

4.5. Ski boots and/or outdoor shoes shall not be used inside the Property except for the main entrance and the ski room.

4.6. The Property Guests shall not flush anything other than toilet paper in the toilets.

4.7. The Property Guests must empty waste continuously and the waste shall NOT be stored outdoors. If waste is scattered outside, the guests are responsible for cleaning it up and if not, the Booking Guest will be charged for the cost of cleaning it up.

4.8. Smoking is not allowed inside any of the Properties. Smoking is permitted outside and we request that the ashtrays are being used.

4.9. Where there are charcoal grills, only charcoal should be used for grilling, it is not permitted to use wood for grilling or firing up.

4.10. Any decorations for birthdays, weddings and festive occasions shall not be physically attached to fixtures or furniture and shall be removed within departure. All use of smoke machine, pyro effects, confetti or other elements that can end up scattered around the Property is strictly prohibited. No other forms of explosives are allowed to be used indoors or any closer than a minimum of 10 meters from the house wall.

It is also not permitted to install your own lighting system or music system either indoors or outdoors. It is not allowed to set up your own hot tub of any kind. Damage to the Property as a result of any of the above will be charged to the Booking Guest.

Violation of this clause (4.10.) Will normally lead to notification of eviction or direct eviction and in any case lead to costs for the Booking Guest.

4.11. Pets can be allowed in any of the Rental Objects for a small “pet fee”.

4.12. Violation of these “Code of Conduct and House Rules” may lead to eviction without prior written notice.

5. Cleaning before Check-out – Closing of windows and doors

5.1. Before check-out a basic cleaning of the the Property shall be done so that the cleaning staff can vacuum, wash and prepare the Property for the next group of guests. This means that any spills on tables, chairs, benches, sofas or floors shall be washed off, the dishes shall be washed or put into the dishwashers and the washer(s) must be turned on. the oven shall be cleaned, and fridge and freezer must be emptied.

5.2. Garbage, food leftovers and household waste must be removed from the Rental Property and thrown at the waste point along the road. There are 3 waste points along the road down from the mountain.

5.3. Used bed sheets should be taken off and placed in the entrance hall together with used towels.

5.4. All windows and doors must be locked upon check-out.

6. Jacuzzi

6.1. If the Jacuzzi is rented (available at our Large Chalets) note that there is a certain health risk associated with the use of it. The Jacuzzi is used at the Property Guests own risk.

6.2. “The Jacuzzi User Instructions” shall be complied with at all time. These instructions are sent, by email, to Booking Guest prior to arrival. They can also be found on our website.

6.3. It is not permitted to stand on the Jacuzzi cover. The Jacuzzi cover is for insulation purposes and is not designed to support a person and will break if this happens. Always be two persons when the cover is taken off and put back in place, as the cover otherwise can be damaged. Note that the cover should always be placed back after the Jacuzzi has been used. If the Jacuzzi is left open for many hours during the winter period, the water will freeze and the Jacuzzi will be severely damaged.

6.4. The Jacuzzi shall not be used after 23:00 o'clock at night.

7. Parking

7.1 Parking is permitted on assigned parking places. Property Guests shall not park in the road (because it limits bypassing and snow clearance) or at neighbours ground. Cars parked outside assigned places may be removed at the expense of the Booking Guest.

8. Complaints

8.1. Any complaints during the rental period should be sent by e-mail to MTP (hilde@moseter.no). The notice should be sent/contact should be made as soon as possible and no later than 10.00 a.m. the day after check-in. This makes it possible to quickly solve the defect/the problem with minimum inconvenience. Lack of notice will in general have the effect that any claims for damages will be lost.

9. Cancellation – Force Majeure

9.1. If the Booking Guest or any of the Property Guests breach any of the Terms & Conditions or MTP reasonably believes the Booking Guest or any of the other Property Guests has materially breached any of the Terms & Conditions, this shall cause a cancellation of the Rental Agreement. Following such a cancellation, a charge will be made equal to the Rental Tariff. In addition, the Booking Guest will be fully responsible and liable for any damages or consequences arising from the breach of Terms and Conditions.

9.2. If the Booking Guest have to cancel the stay due to a ban on staying in Øyer municipality (due to the Corona Pandemic) MTP is obligated to refund the amount that has been paid and the Rental Agreement shall terminate with immediate effect (a "Corona Cancellation"). This presupposes that the ban exists at the date of arrival and a refund will thus be processed by MTP at the start of the rental period. Other conditions related to the Corona Pandemic, with the result that the Booking Guest or other Property Guests can not or will not use the Rental Object (including, but not limited to illness, quarantine, canceled events or recommendations to avoid leisure travel), does not give this right to a cancellation and the Booking Guest will still be obliged to pay the Rental Amount in accordance with the booking confirmation with the cancellation policy that applies.

9.3. A cancellation must be made in writing by the Booking Guest and will not be effective until such written confirmation is received by MTP. A charge will be made on the Booking Guest for cancellation:

(i) More than 6 weeks before arrival date, the amount of the cancellation charge will be your Non-Refundable Deposit only.

(ii) Between 6 and 4 weeks before arrival date, the cancellation charge will be 50% of the Total Order Amount.

(iii) Less than 4 weeks before your arrival date, the cancellation charge will be 100% of the Total Order Amount.

9.4. There may be circumstances beyond MTP's control, in which the Property might be unavailable for accommodation during the Rental Period. Examples of these circumstances include (but are not limited to) destruction of, or damage to, the Property. Such circumstances are referred to as “Force Majeure”.

In the event of Force Majeure MTP will attempt to make alternative arrangements for the Booking Guest at one of MTP's other properties, where possible. If MTP is not able to provide an alternative arrangement or if the alternative arrangement is unacceptable for the Booking Guest, MTP will refund full amount paid and the Rental Agreement shall terminate with immediate effect. This will be the full extent of MTP's liability to the Booking Guest in such circumstance.

10. Liability

10.1. The Booking Guest is responsible and liable for any damage or loss caused by any of the Property Guests on the Property, its fixtures or furniture and/or any other MTP' properties and belongings. The Booking Guest undertakes to inform MTP immediately of any such damage, so necessary repairs can be carried out before the start of the next rental commitment.

10.2. MTP recommend that the Booking Guest and his/her travel companions has adequate travel insurance.

10.3. MTP takes no responsibility for any of the Property Guest's personal belongings or possessions/valuables. The use of any of the Property's facilities, services or equipment by the Property Guests takes place at their own risk.

10.4. MTP reasonably ensures that the information on its website, advertising, or in emails, phone conversations or orally by MTP, is correct. However, descriptions are subjective and errors may occur or services and equipment advertised may be not available due to unforeseen circumstances. We shall not accept any responsibility or liability for such errors, omissions or unavailability of services and/or equipment.

10.5. MTP has no responsibility or liability for any loss, damage, delay or unavailability of services and/or equipment the in relation to the Property or the Property's ground or equipment, arising out of circumstances which are reasonably outside MTP's control.

11. Prices

11.1 Our rental prices are dynamic and driven by supply and demand. When the guest makes a search for cabins on our website, he/she will be informed of the current price that applies at that moment - and the guest will be able to book at this price. If the guest is looking to book, but waits, the prices may have changed until next time he/she makes a search. It will be the new price that applies.

11.2. Based on the above, MTP does not provide a minimum price guarantee, but strives to have the lowest price long time prior to arrival and gradually increase prices until arrival. However, single Properties and/or packages can be posted at any time with "last minute" prices, other discounts or benefits without this being a valid cancellation criteria.

11.3. The contract amount in the Booking Confirmation includes the cost of bed linens and towels for all guests, and cleaning of the Property after check out. It does not include the basic cleanup before checkout (as described in point 5), waste management or ongoing snow clearing etc. Nor are napkins, spices, paper towels, charcoal for grilling etc. included in the price unless otherwise stated in the confirmation. What is included in the price and will be available on arrival is:

Cleaning items such as dish brush, dishwashing liquid, cloths and rag. In addition, there will be toilet paper, hand soap and shower gel for women and men in the bathrooms.

12. Other

12.1. MTP, shall be allowed access if necessary at any reasonable time during the Rental Period.

12.2. MTP reserves the right to decline to rent the Property to any person or group of persons without being obliged to give reason.

12.3. MTP has a 23-year age limit for renting cabins. The Booking Guest must be minimum 23 years old and has to stay at the Property during the whole rental Period. If the Booking Guest is under 23 years old, the key code will not be handed out and the Guest will not get access the Property. The Contract Amount will not be refunded.

12.4. MTP is not responsible for any forgotten items. MTP can try to find and then return to the guest for a fee of NOK 400 + postage.

12.5. The Rental Agreement is governed by Norwegian law with Oslo tingrett as legal venue.